Privacy Policy

1. INTRODUCTION

Darkocean (website URL: (https://darkocean.biz)) appreciates your trust in us. We are a maritime services provider based in the middle east, committed to enhancing your maritime experience. Please read this Privacy Policy and consent to both documents to use our services.

2. DATA COLLECTED
DATA STORAGE LOCATION

We are based in [Your Location] and host our web servers in [Hosting Provider Location]. Our hosting provider [Hosting Provider Name] complies with GDPR regulations, ensuring your data is securely stored and GDPR compliant. For more information, please see [Hosting Provider’s Privacy Policy].

REGISTRATION DATA

When you register on our website, we store your chosen username, email address, and any additional personal information you add to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

SUPPORT DATA

Registered users can submit support tickets for assistance. Support form submissions are sent to our third-party ticketing system, [Ticketing System Name]. Only the data you explicitly provide is sent, and you are asked for consent each time you create a new support ticket. [Ticketing System Name] adheres to [Relevant Privacy Shield/Compliance] and you can see their privacy policy here: [Ticketing System Privacy Policy].

COMMENTS

When you leave comments on the website, we collect the data shown in the comments form, along with your IP address and browser user agent string to help detect spam.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by [Email Hosting Provider]. [Email Hosting Provider] complies with [Relevant Privacy Shield/Compliance], and you can find more information about this in their privacy policy: [Email Hosting Provider Privacy Policy].

We retain these submissions for customer service purposes and do not use them for marketing or share them with third parties.

GOOGLE ANALYTICS

We use Google Analytics for anonymous site usage reporting. No personalized data is stored. To opt-out of Google Analytics monitoring, please use this link: [Google Analytics Opt-out Link].

USE OF PERSONAL DATA

We use your personal information for the following purposes:

1. Verification/identification of the user during website usage.
2. Providing technical assistance.
3. Sending important updates about news/changes.
4. Monitoring account activity to prevent fraudulent transactions and ensure security.
5. Customizing the website for a personalized experience.
6. Ensuring overall performance and smooth administrative functions.

3. EMBEDDED CONTENT

Our pages may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in. Below is a list of services we use:

FACEBOOK

We use the Facebook page plugin to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies, which we do not control. No cookies from Facebook are installed, and your IP is not sent to a Facebook server until you consent. View their privacy policy here: [Facebook Privacy Policy].

TWITTER

We use the Twitter API to display our tweet timeline on our site. Twitter has its own cookie and privacy policies, which we do not control. Your IP is not sent to a Twitter server until you consent. View their privacy policy here: [Twitter Privacy Policy].

YOUTUBE

We embed YouTube videos on our site. YouTube has its own cookie and privacy policies, which we do not control. No cookies from YouTube are installed, and your IP is not sent to a YouTube server until you consent. View their privacy policy here: [YouTube Privacy Policy].

CONSENT CHOICE

We provide you the choice to accept or decline embedded content. Consent boxes for all embedded content are displayed, and no data is transferred until you consent.

The checkboxes below show all embeds you have consented to so far. You can opt-out at any time by unchecking them and clicking the update button.

YouTube
Facebook
Twitter

4. COOKIES

This site uses cookies, small text files placed on your machine to improve your browsing experience. Cookies retain user preferences, store information for features like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies aim to enhance your browsing experience. To disable cookies, consult your browser’s help section.

NECESSARY COOKIES (ALL SITE VISITORS)
– cfduid: Used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings.
– PHPSESSID: Identifies your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED-IN CUSTOMERS)
– wp-auth: Used by WordPress to authenticate logged-in visitors.
– wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors.
– wordpress_test_cookie: Ensures cookies are working correctly.
– wp-settings-[UID]: Customizes your admin interface and main site interface.

5. WHO HAS ACCESS TO YOUR DATA

For non-registered clients, we cannot retain or view personal information.

For registered users, your personal information can be accessed by:

– Our system administrators.
– Our support team for assistance when needed.

6. THIRD PARTY ACCESS TO YOUR DATA

We do not share your data with third parties in a way that reveals your personal information such as email or name. The exceptions are for partners with whom we must share limited data to provide expected services.

7. HOW LONG WE RETAIN YOUR DATA

Metadata from support tickets or comments is retained until you request removal. We use this data to recognize and approve your comments automatically, avoiding moderation delays.

If you register on our website, we store your personal information in your user profile. You can see, edit, or delete your data at any time, except for your username, which cannot be changed. Website administrators can also access and edit this information.

8. SECURITY MEASURES

Our site uses SSL/HTTPS to encrypt user communications with our servers, preventing unauthorized capture of personal information by third parties.

In case of a data breach, our system administrators will immediately take necessary steps to ensure system integrity. We will contact affected users and reset passwords if required.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account or have left comments, you can request an exported file of your personal data. You can also request that we erase your personal data, excluding data we must keep for administrative, legal, or security purposes. Complete data erasure means we can no longer offer support or other product-related services.

GDPR RIGHTS

We support the European General Data Protection Regulation (GDPR). ThemeREX permits residents of the European Union to use its service, intending to comply with GDPR standards. For more details, visit the [EU GDPR Information Portal].